🚚 Shipping Policy

Thank you for shopping with Zencup! We’re excited to deliver smart comfort straight to your doorstep. Please read below for important shipping details.

🌍 Where We Ship

We proudly ship worldwide! Whether you're in the U.S., Europe, or the Middle East, we’ve got you covered.

⏱️ Processing Time

Orders are processed within 1–3 business days after your purchase. Once your order is processed, you’ll receive a confirmation email with tracking details.

📦 Estimated Delivery Time

• United States: 2–7 business days
• Canada, UK, Europe: 4–9 business days
• Middle East, Asia, Australia: 10–25 business days
• Rest of the World: 15–30 business days

Note: Delivery times may vary depending on customs, local postal services, and holidays.

🚚 Shipping Confirmation & Tracking

Once your order is shipped, you'll receive a tracking number by email. You can use it to follow your package every step of the way.

💸 Shipping Fees

We offer free or discounted shipping on many products. Any applicable shipping fee will be calculated and displayed at checkout.

📦 Lost or Delayed Packages

If your order is significantly delayed or appears lost, please contact our support team at aelbatran18@gmail.com. We’re here to help and ensure you’re taken care of.

❗ Customs & Duties

Some international orders may be subject to customs fees or import taxes depending on your country’s policies. These are the buyer’s responsibility and are not included in our prices.

📩 Contact Us

If you have any questions about your shipping or need help tracking your order, feel free to reach out at
contact@zencup.store

. We’ll respond within 24 hours.

We have a14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at aelbatran18@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at aelbatran18@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at aelbatran18@gmail.com.